Website and Ordering

Does Your Shout have a real shop where I can come and talk to an actual person?

Yes. We're located at 225 Linwood Avenue in Christchurch. We'd love to see you. Click here for our opening hours.

When will my order be despatched?

Orders placed before 12 noon are normally despatched the same day. All others will be despatched on the next business day. For orders with back-ordered items or delayed orders, we will contact you with an estimated date for delivery.

How much do you charge to deliver?

If your order total is $150 or more we will discount the standard freight to $0.00. Charges may still be applied for rural or large/heavy items.

Standard freight charges are:-

$6.00 per order within Christchurch

$12.00 per order within South Island

$16.50 per order to North Island

Rural freight charges are:-

$13.00 per order within Christchurch

$19.50 per order within South Island

$24.50 per order to North Island

If you require Rural Delivery, please select it from the Shipping Options. Your order won't be despatched unless you select the correct Shipping Option. Please note that this is different to the NZ Post designation of "Rural". If you are unsure, get in touch and we will let you know.

For some large/heavy items, there will be an additional charge, outside of the standard rate and/or discount.

If you select 'Click & Collect' we will text you when your order is ready to be picked up from the store.

How do you send orders?

We courier all our orders with CourierPost or PostHaste, whichever gives the best service for your address. If you have a preference, please specify in the delivery notes..

What payment methods do you accept?

Payments on the website are processed through Stripe, which accepts Visa, MasterCard, Apple Pay and Google Pay.

How do the gift vouchers work, and do they expire?

When you purchase a gift voucher, you will receive it by courier or post within a few working days. The gift voucher will have a code to use online, which needs to be entered into the voucher field within the shopping cart.

• Please note that the entire value of the gift voucher must be used at the time of purchase.
• Gift vouchers can also be used in-store.
• Your Shout gift vouchers never expire until they have been used.

What do I do if my order arrives damaged or incorrect?

Contact us immediately if any of the items you purchased are damaged or incorrect. We will do our utmost to sort it out for you as quickly as possible.

Can I make a suggestion to improve your site or to request a product?

Definitely! We are constantly striving to deliver the best goods and services to our customers, present and future. Head along to our Contact Page and tell us what's wrong with the site, which products you'd like to see and anything else you'd like to share.

Can I tell you how great your shop and website is so you can share it with others?

Well, if you insist... here's the Contact Page link again. And here's a link to what others have had to say already.